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- Ways in improving their communication skills.
- Differentiating between submissive, aggressive and assertive behaviour.
- Utilizing effective and potent people skills to persuade and influence.
- Delegate and handle criticisms effectively.
- Ways how to improve the effectiveness of your communication and reduce misunderstandings.
- The importance of active listening.
- Questioning and paraphrasing technique
- Barriers – explore the range of barriers to effective interpersonal communication in organisations and identify strategies to overcome.